Reservations can be made on malanahotels.com by:
Reserve a room now.
escriptions of rooms can be viewed on the webpage or during the online room reservation process. To view room descriptions on hotel-specific sites:
You can also select the dates of stay and move forward to the reservation tab for a full description of the room types.
To view room descriptions during the online reservation process:
To begin, please visit our Reservations page.
Room rates and availability display on malanahotels.com during the online reservation process. After selecting a specific room by clicking ‘Select’ next to the desired rate, the ‘Guest Information’ page will display. This page includes a ‘Reservation and Cost Summary’ section on the left side. The total rate, including additional charges and taxes appears here. Rates displayed do not include charges for special requests.
When available, corporate rates may be reserved online by following the steps below:
If you are unable to make a corporate rate reservation online, it is because of restrictions placed by your firm as to possible approval process that you must follow to make reservations using your company corporate rates. Please contact your travel department or supervisor for assistance with your reservation.
Yes, you can reserve four rooms at a time. After selecting your travel dates, please select the number from the ‘Reservation’ box titled ‘Rooms.’ Make a reservation now.
The system will display available rooms during the reservation process.
When making a reservation online, you can select a bed type specific room. Malana Hotels and Suites is committed to accommodating room type preferences and requests. Occasionally, we receive more requests for a particular room type than are available at the hotel. If this happens, although we cannot guarantee, every effort will be made to meet your room preferences.
If you book a room on malanahotels.com and prepay with a credit card, reserve through our toll free reservation desk or directly at the hotel, Malana will have a room reserved for you when you arrive, or will provide, at no cost to you a free night at a comparable hotel.
All rooms at Malana are non-smoking and our entire facility is non-smoking. Designated smoking areas can be found in select locations of the property.
Generally, the minimum age to reserve a guestroom at Malana is 18 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.
Yes, you may pay for another guest's room with your credit card. Please complete the Malana Credit Card Authorization Form, sign it and fax it to the hotel. The hotel fax number will automatically populate on the form. We require customers to submit this form for their own credit card protection.
Credit card authorization forms are used if the guest holding the reservation is not paying for the room. For a third-party individual to pay for a room, he or she must complete the Malana Credit Card Authorization Form, sign it and fax it to the hotel.
No, you only need to send one credit card authorization form. You will need to mention the names of each of the guests occupying the room and authorized to use the credit card authorization form for their stay. If the card does not process or the stay is extended whereby the original card does not have the necessary funds to accommodate the continued stay, the guest(s) occupying the room is responsible for the payment of room charges, amenities and services.
To protect your credit card information, we have disabled this form to save your information.
The guest will be required to present valid photo identification at check-in. Additionally, if staying on behalf of a company the hotel may require the guest to present proof of employment.
In the interest of protecting your personal credit card information, we can only accept the Malana Credit Card Authorization Form via fax. Sending credit card information by email is not a secure method of transmission.
Your fax machine should provide a date and time stamp that indicates when the fax was transmitted to the hotel. If you have any concerns regarding the status of the authorization form, please contact the hotel directly.
Upon clicking "Reserve," the booking process is complete. A confirmation number will immediately display on the screen and an e-mail confirmation will be sent to the address you provided within 30 minutes of making your reservation.
At any time before submitting your reservation, you can select "Change" within the "Reservation Summary" section on the left side of the page.
You may review or modify your reservation online using your last name and reservation confirmation number. Your details will be sent securely. Some reservations may not be retrievable online. If you have problems retrieving your reservation, please contact the hotel directly.
You do not have to set up an account or profile to make online reservations or browse malanahotels.com.
Purchases can be made using the following credit card types:
Yes, a credit card is required in order to guarantee reservations made.
Under normal circumstances, a credit card is charged only upon arrival. In some cases, especially advance purchase discounted rates or during special events, a deposit may be charged prior to your arrival at the hotel. Guarantee policies vary by hotel. If the Malana hotel where you are staying requires a credit card deposit, your credit card will be charged as soon as the hotel can process it. To determine whether your credit card will be charged prior to your arrival, please contact the hotel directly.
The following credit card types are generally accepted for reservations:
As you make a reservation online, the credit card types accepted at that particular hotel appear in a drop-down box next to the field where you type your credit card number.
You may cancel or change your reservation online using your last name and reservation confirmation number. Your details will be sent securely. Some reservations may not be retrievable online. If you have problems retrieving your reservation, please call the hotel directly.
Cancellation and deposit policies vary by the hotel and confirmed rate. The policies regarding your specific reservation are provided at the time the reservation is made. They are also provided in online, email, written and faxed confirmations. Please contact the hotel directly to receive additional information regarding your reservation.
Reservations that have been guaranteed with a credit card and/or deposit are held for you until arrival. If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply. Please contact the hotel directly for additional information about your reservation.
When comparing rates between Malana and other sites, if you find a lower rate than what is offered on malanahotels.com contact the hotel directly. The Guest Care Associate will be able to verify the rate immediately without any delay. The rate must be for the same hotel, type of accommodations, room type and bed type as well as the same dates and number of guests. The lower rate must meet the Terms and Conditions to qualify for the Best Available Rate Guarantee. If the rate is found to be lower, we will provide you with a 10% additional discount.
Contact the hotel directly at 830-879-4800 and a Malana Guest Care Associate will be available 7 days a week.
No. Our rates are dynamic and fluctuate based on occupancy. The Best Available Rate Guarantee is a promise that we will sell on all reservation channels for the same price as we do at the hotel, through our toll free reservation counter or on malanahotels.com for the time the reservation is made.
All claims will be handled immediately via the telephone. The Malana Guest Care Associate will go to the web site where the lower rate was found and ensure it is for the same terms and conditions as the malanahotels.com rate and for the same length of stay. If the claim qualifies, they will apply the 10% discount.
The Malana Best Available Rate Guarantee is determined based off the total stay rate, not a nightly rate.
The Malana Best Available Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities or other fees.
When you contact a Malana Guest Care Associate and inform them of the site where you found the lower rate, they will attempt to validate availability of the lower rate, and verify that it complies with the Terms and Conditions of the guarantee. If the rate is no longer available, the guarantee will not apply.
If you would like to comment on technical difficulties, please include a brief explanation along with the error message received and forward the comment to email@example.com. We appreciate your feedback and we will consider your ideas when enhancing malanahotels.com with additional content and functionality.
We truly appreciate guest feedback. Please e-mail comments to firstname.lastname@example.org.
To explore employment opportunities, please visit the website and click on employment opportunities.
For information about the Stash Rewards frequent stay program, please visit Stashrewards.com.
Requests for early check-in or checkout are honored as space permits. If the hotel you are visiting is full, we may be unable to grant your request. However, you are invited to store luggage and enjoy the facilities until your room becomes available.
Early departure fees may apply for checking out prior to your scheduled departure date. For specific details regarding these potential fees, please check with a Guest Care Associate or the hotel directly prior to your arrival.
We have a 24 hour prior to arrival cancellation policy. In order to provide you with the Best Available Rate Guarantee, assure availability of room types for all guests and to efficiently manage the overall inventory of rooms available for any given day, we require a minimum of 24 hour notice to avoid one night room charge. Cancellation can be done online, by reaching our toll free reservation desk, or directly with the front desk. Certain advance purchase discounted rates are not eligible for cancellation refund. Please contact the hotel directly for additional information.
The hotel is now 3 years old, custom designed with a fresh approach to midscale hotel design.
Malana is a 100% all indoor corridor property.
We have exterior fresh air smoking zones for the enjoyment of our guests while accommodating all of our guests by providing a 100% non-smoking indoor environment.
We would respectfully ask you to honor the wishes and comfort of all of our guests and refrain from smoking. If you should violate the non-smoking policy, we reserve the right to impose a fee of $250USD for a complete refresh cleaning of the room. We further reserve the right to refuse further services and will request that you look for accommodations elsewhere.
We have opted to not build a pool at this location.
The hotel is situated conveniently within the Las Palmas commercial development and a half mile from downtown Cotulla.
Our facility is designed to be friendly to guests with mobility restrictions with rooms on all 4 floors specially designed to accommodate wheelchair navigation.
Yes. In addition to the accessible rooms, the hotel also has specially equipped rooms to make the stay of our guests with hearing impairment.
Malana Hotels is located with easy access from both the North and South side of I-35, approximately a quarter mile to the interior on Business Highway 81 and Mars Drive.
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